E-Bikes Service

Customer service tailored to your needs:

We offer you the opportunity to make an appointment online, by telephone or directly in one of our stores.

Online form

You can request service or repairs online using the following link: Service request


You can also email us at [email protected].

An employee will then contact you immediately.

By phone

Our customer service is available from Monday to Friday between 08:00 and 18:00 on +41 44 515 35 86. Our team will be happy to arrange a service or repair appointment with you.

In store

A service or repair appointment can also be arranged directly in the store near you.